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Public Media

The objective of the Public Media project is to enhance the dining experience in restaurants by providing an interactive and engaging platform for customers. The project includes an Android app designed for table-mounted devices and a backoffice system for restaurant management. The app allows customers to order food, track their order progress, play simple games, and charge their devices. The backoffice provides restaurant owners with tools to monitor devices, manage orders, and track restaurant performance.

  • CLIENT Public Media
  • YEAR 2019
  • Role Ui/Ux Designer

Problematic

Enhanced Customer Experience:

  • - Many restaurants struggle to keep customers engaged while
    they wait for their orders.
  • - Traditional methods of order tracking and management
    can be inefficient and prone to errors.
  • - There is a need for a seamless integration
    of entertainment and utility services (such as charging devices) at the dining table.

Efficient Order Management:

  • - Restaurant staff often face challenges in managing
    and tracking multiple orders simultaneously.
  • - Delays and miscommunications can occur between the kitchen and
    serving staff, affecting service quality.
  • - Owners lack real-time insights into
    order status and restaurant performance.

Device Management:

  • - Managing multiple devices across various tables and restaurants
    can be cumbersome.
  • - Ensuring devices are functioning properly and are
    up to date is essential for smooth operations.

DESIGN

Android App Development:

  • - Design and UI/UX: Create an intuitive and user-friendly interface for
    customers to easily navigate the app,
    place orders, and play games.
  • - Ordering System: Implement a robust ordering system that allows
    users to browse the menu,
    customize their orders, and submit them directly to the kitchen.
  • - Order Tracking: Develop a real-time order tracking feature that
    updates customers on the status of their orders from preparation to delivery.
  • - Entertainment: Include simple, engaging games to keep customers
    entertained while they wait for their food.
  • - Device Charging: Integrate charging capabilities to allow
    customers to charge their devices
    using the provided cables.

Backoffice System Development:

  • - Device Management: Create a centralized system to monitor and
    manage all devices deployed in restaurants, including their status and location.
  • - Order Management: Develop tools for restaurant owners and staff to
    track and manage orders efficiently, ensuring timely preparation and delivery.
  • - Restaurant Management: Provide features for owners to oversee
    restaurant performance, including order metrics, customer
    feedback, and device usage.
  • - User Access Control: Implement role-based access controls to ensure
    that only authorized personnel can access sensitive information and
    perform specific actions.

Integration and Testing:

  • - Integration: Seamlessly integrate the Android app with the
    backoffice system to ensure real-time
    synchronization of order and device data.
  • - Testing: Conduct thorough testing of both the Android app and
    backoffice system to identify and
    resolve any issues, ensuring a
    smooth and reliable user experience.

Deployment and Training:

  • - Deployment: Deploy the Android app to devices in participating
    restaurants and set up the backoffice system for restaurant owners and staff.
  • - Training: Provide training sessions for restaurant staff and
    owners on how to use the app and backoffice system effectively, ensuring
    they can make the most of the features available.

Maintenance and Support:

  • - Ongoing Support: Offer continuous support to address any
    technical issues and provide updates to improve functionality and user experience.
  • - Feedback Collection: Gather
    feedback from users and restaurant owners to make iterative
    improvements to the app and backoffice system.

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