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Maid Book

The objective of the user's app is to provide a convenient and user-friendly platform for customers to hire maids based on their availability, location, and ratings. The app aims to simplify the process of finding reliable household help by offering a streamlined interface that allows users to browse, book, and manage maid services efficiently.

  • CLIENT MaidBook
  • YEAR 2021
  • ROLE Ui/Ux Designer

Personas

Homeowners (Primary User Target)

Homeowners looking to hire maids for household chores.

    Goals:
  • - Find reliable maids quickly and easily.
  • - View maid profiles, ratings, and availability.
  • - Book and manage maid services.

    • Frustrations:
  • - Difficulty in finding trustworthy maids.
  • - Inconvenience in managing multiple bookings.
  • - Lack of transparent maid evaluations.

Maids (Primary User Target)

Maids looking to accept and manage job requests through the app.

    Goals:
  • - Accept or decline job requests with ease.
  • - View job details and client information.
  • - Mark arrival and departure times.

    • Frustrations:
  • - Complexity in app navigation due to literacy barriers.
  • - Unclear job request details.
  • - Difficulty in managing multiple bookings.

Home Owner's App

Problematic

The primary problem addressed by the user's app is the difficulty in finding trustworthy and available maids. Users often struggle with verifying the reliability of maids and scheduling them according to their own availability. The app resolves this by providing detailed profiles, ratings, and a scheduling system.

DESIGN

Browsing and Filtering:

  • - Users can browse available
    maids based on location, ratings, and availability.
  • - The app offers filters to narrow
    down search results to find the most suitable maid.

Profile Viewing:

  • - Users can view detailed profiles
    of maids, including their ratings, reviews, and availability for the week.
  • - This helps users make informed decisions based on other customers' feedback.

Booking:

  • - Users select the type of house
    and desired service time.
  • - They confirm the booking and receive a quota to be paid directly to the maid.

Payment and Confirmation:

  • - Payment is made in person to the maid.
  • - Users confirm the payment in the app, completing the transaction.

Maid's App

Problematic

The main challenge for the maid's app is ensuring usability for individuals who might be illiterate or have limited technological skills. Many maids find it difficult to navigate complex interfaces or understand text-heavy instructions, leading to potential loss of job opportunities. The app solves this with intuitive, color-coded buttons and large icons for important actions.

DESIGN

Browsing and Filtering:

  • - Users can browse available
    maids based on location, ratings, and availability.
  • - The app offers filters to narrow
    down search results to find the most suitable maid.

Profile Viewing:

  • - Users can view detailed profiles
    of maids, including their ratings, reviews, and availability for the week.
  • - This helps users make informed decisions based on other customers' feedback.

Booking:

  • - Users select the type of house
    and desired service time.
  • - They confirm the booking and receive a quota to be paid directly to the maid.

Payment and Confirmation:

  • - Payment is made in person to the maid.
  • - Users confirm the payment in the app, completing the transaction.

Back Office

Usability

The backoffice system for MaidBook is designed to provide administrative staff with the tools needed to manage the platform effectively. It allows for the supervision of user activities, maid bookings.

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